Questions before your first job?
Setup help, a quick walkthrough, Scale pricing, or a bug report — one inbox. We typically reply within 2 hours, Monday–Friday, 9:00 AM–5:00 PM EST.
Email hi@opeo.io
Include your workspace name if you have one. For bugs, add steps and a screenshot — we aim to fix critical issues within 24 hours.
Email hi@opeo.ioWondering where job photos live?
Cloudflare R2, Supabase, row-level isolation, and Lemon Squeezy for cards — plain language on our Security page.
Common questions
What are your support hours?
General support: Monday–Friday, 9:00 AM–5:00 PM EST, typically within 2 hours. We watch for critical outages outside those hours and respond as soon as we can.
Where are you located?
Opeo is remote-first — Delaware, USA & PL. No walk-in office — email is the fastest path.
Do you offer phone support?
Support is by email so every reply is documented. Scale and custom plans can request a scheduled call when needed.
How do I report a bug?
Email steps and screenshots to Send a bug report. Critical issues: we aim to fix within 24 hours.
What to include in your email
For setup help, tell us your trade, how many people are in the field, and whether you already created a workspace. We can point you to the right first job template, client link settings, and photo workflow so your crew is not guessing on day one.
For Scale pricing, include approximate monthly job volume and whether you need more than one location. We will not put you on a sales carousel — you get a straight answer on whether Starter or Scale fits, and what is included in backups and support.
If something looks broken, send the page URL, what you expected, what happened instead, and a screenshot. Mention the browser and whether it was on a phone in the field. That is enough for us to reproduce most issues the same day.
Need to check our policies?